It’s hard to imagine a large modern enterprise without a suitable business process management system. The software of the kind automates a number of repeated tasks allowing the company’s reps manage their leads and easily turn them into ready-to-buy prospects. Moreover, BPM platforms offer businesses a variety of out-of-the-box tools for workflow management, field sales management, contract management, product management and so on.
One of these solutions is bpm’online – a popular platform with the set of instruments and functions aimed at streamlining the work of the company’s managers and reps. This cloud-based CRM-oriented system helps businesses align their internal processes with the customers’ demands. It’s important to underline that bpm’online doesn’t imply a hierarchal approach to the organization’s work and it cannot be implemented in one segment of the company. It performs much better when applied in all departments of the enterprise.
Why Use the Business Process Management System?
BPM software is a powerful tool used by modern companies in order to make all the aspects of their workflows run optimally. Having implemented the platform of the kind you’ll see a number of its advantages:
- Overall efficiency of the company’s performance.
- Increased effectiveness of the internal processes.
- Higher agility of the system.
- Compliance with industry regulations.
- Employee satisfaction.
- Increase of ROI.
- Possibility to focus on the most prospective customers.
- Consistency and repeatability of the team’s tasks.
- Sustainability of the enterprise.
- Technology integration.
All in all, BPM systems have become indispensable part of modern businesses for both large and small ones. The software of this kind helps companies streamline, monitor, and control, categorize and improve their workflows in order to become more prosperous and competitive on today’s ever-demanding market.
5 Tips to Implement the Business Process Management System
If you are going to use such a platform, get ready to encounter the difficulties of coordinating different departments of your company and help these units cooperate when applying a new methodology. When you implement business process management within the whole organization, not only in its separate segments, you are sure to receive better results. Besides, it is very important to take into account the following pieces of advice.
Remember about leadership roles
The success of the chosen BPM solution depends largely on the leadership skills of the employees involved in the implementation process. It is very important to choose the active, talented people who will be able to disclose the possibilities of the new platform. Pay special attention to the so-called process steward – the person who will take over the responsibility for the implementation of business process management system. He will monitor and control performance metrics in order to make sure that all the aspects of the given process meet the team’s expectations. It is very important that these stewards have impact on others employees and departments of the enterprise.
Support active communication in your company
When implementing the business process management software in multiple departments try to follow a well-designed communication plan. When all the units of your enterprise have good communication, they can easily join their forces in cooperation to improve and boost the process. Besides, establishing a harmonious communication system within the company will help you solve a number of possible problems before they become an issue.
Provide executive commitment
The new business process management system should be accepted not only by the departments of the organization, but also by its management. Make sure, the business’s top managers support and approve the chosen solution. A C-level espousal makes BPM much stronger and lets it become the integral part of the organization’s life in no time. When the firm’s staff see that the new system is supported on the executive level, they feel like promoting the solution and adopt it faster too.
Ensure appropriate IT support
Any business process management platform needs to be supported by the IT department, as it depends on automation technology. Such units are ideally qualified and equipped to organize the performance of all BPM tools. At the same time, you should not let your new software become the part of the IT department only. In this case, the chosen system will lose its business focus.
Select the proper project
As soon as all the pieces of the new system are in place, you should select the processes that need to be improved. It is very important to make the right choice, as the company’s efficiency in implementing BPM depends largely on the characteristics of the workflows that are being improved.